At TrendyUrban Traders, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our Refund & Return Policy to understand your options and the steps to take.
1. Returns
Eligibility for Returns: You may return items within [7] days of receipt for a full refund, provided that the items meet the following conditions:
The item is in its original condition, including all tags, packaging, and accessories.
The item has not been worn, washed, or altered in any way.
The item is not a final sale or non-returnable product, as indicated on the product page.
Non-Returnable Items: Certain items are non-returnable due to hygiene reasons, customization, or clearance status. These items include but are not limited to:
Underwear and swimwear
Personalized or custom-made items
Sale or clearance items
Return Process: To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [info@trendyurbantraders.com] to request a Return Merchandise Authorization (RMA) number.
Prepare Your Return: Pack the item securely in its original packaging, including all tags and accessories. Clearly mark the RMA number on the outside of the package.
Ship the Return: Send the package to the address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the return is due to our error or a defective item.
2. Refunds
Refund Process: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [5-7] business days for the refund to appear on your account, depending on your bank or payment provider’s processing times.
Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective item.
3. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within [7] days of receipt. We will arrange for the return of the item and provide a replacement or a full refund, including any applicable shipping costs.
5. Address Changes
If you need to update your shipping address after placing an order, please contact us immediately. We will make every effort to update the address before the order is processed and shipped.
